Shipping and Returns
Here's our return policy
Your happiness matters to us. We happily offer refunds or exchanges for all products returned within 30 days of purchase. If you have any issues with your order don't hesitate to get in touch with us at email@example.com and we'll refund or replace these items.
Refunds are processed to the original method of payment. For exchanges, the amount will be reimbursed to a new card that will be emailed to the recipient.
Free shipping and order arrival times
All orders over $35 always ship free in the USA and Canada. Our shipping rates are $6.95 for expedited shipping and $9.95 for express shipping in Canada and $14.95 for express shipping in the USA.
Expect to welcome your package within 2-5 business days based on expedited delivery. Canadian orders ship with Canada Post and Fedex. USA orders are shipped with FedEx and UPS. You'll receive an email or a text confirmation once your order is placed and your order will ship within 24 hours from Monday to Friday.
Shipping to PO Boxes
We definitely ship to PO boxes! Just enter the address into the shipping field and you're good to go.
Currency and international shipping
Our prices are in Canadian dollars. US and international customers will be charged in their equivalent currency. We ship worldwide and are pleased to offer free shipping on orders over $75. Duties and customs fees will vary by country.
To order, follow the steps at checkout or please contact us at firstname.lastname@example.org and we'll take care of delivery logistics.
Payment protection guaranteed
All of your information is securely encrypted on our site. Should you wish to change or remove any of your information you can do so using your account login.
Essential oils and kids
Essential oils are great for relaxing children and encouraging mindfulness. We know that kids are little people with big emotions and these natural remedies can be powerful tools to combat anxiousness and anger.
However, essential oils are very potent, and children and adults alike should only be exposed to minuscule amounts. We recommend running the diffuser for up to 6 hours per day. Each oil comes with a user guide complete with safety information, additional uses and blending suggestions. Please consult this for more information.
While the essential oils themselves are amazing for kids, they need to be stored out of reach as they pose a hazard if the oils are swallowed or doused on the skin. Please practice care when storing these products.
Essential oils for pets
When diffusing oils around pets, be sure to diffuse for a maximum of three hours at a time and put the diffuser in a well ventilated space such a as living room or kitchen. If you're diffusing in a smaller area, crack a window as well to ensure adequate ventilation.
A sign that your pet does not like the blend is if they leave the room constantly while the diffuser is on.
Vellum oils to avoid diffusing if you have pets:
Generally, cats are more sensitive to essential oils than dogs. Please consult with your vet if you have concerns.
Essential oils and allergies
If you have an existing allergy then the fruit or plant matter from which the oil is derived may cause a reaction. We advise you to steer away until you've had a chance to speak with your healthcare provider.
About organic essential oils
Essential oils aren't one of those things where organic is necessarily better. In fact, the purity and integrity of essential oils is moreso based on the process they undergo from raw material to finished oil. The process for organic certification can be political in diifferent countries as well.
So, we focus on supporting farmers who do not use harsh pesticides and practice sustainable farming.
Likewise, we don't advertise our oils as therapeutic grade (even though they are) as there's no governing body that can speak to the effectiveness of this.
We source higher grade essential oils because overall these oils are obtained from a complete, uninterrupted distillation process.
These oils will deliver therapeutic benefits as they contain a higher proportion of esters, phenols and constituents.
We avoid lower grade oils because they're often stripped of crucial benefits during the refining process in order to produce more stock.
What makes us the best
Our products are intended to be used as part of a process to unwind your mind and relax your body so that you can eat well, sleep well, have good sex, and just feel better.
Wellness isn't all about trantric sex and chakras - it's about knowing when to rest, motivating yourself to work out, paying your bills and getting to bed on time too.
We make plant based products that fill the gap between men's and women's skincare. Our products are multipurpose and are designed to unite the mind + body. All of our essential oils have mental benefits that uplift or calm the mind. Every essential oil has its mental benefit listed on the front of the bottle so you can shop by mood.
We're obsessed with essential oils
We believe in performance based skincare with safe ingredients and have worked to find the best plant powered formulas. It doesn't get any more natural than essential oils and their benefits are twofold. On the one hand they smell great, but there's more at play.
Our brains have terpenes that can recieve the messages from the oils into our olfactory system. These messages indicate that our brain should relax or become uplifted.
They can also help us tap into happy feelings or help us process feelings of shame, guilt and sadness.
The other benefit of the oils is that they're packed with benefits for your skin, hair and immune system as well. You can apply the oils by diluting them into a carrier oil like Almond or Grapeseed.
We make the most of your time
We're here to help you invest time in yourself with products that can be used at different touchpoints in your day - even when you're on the go and feel you don't have time for self care.
All of our products are time-coded so you can use the product depending on how much time you have each day - whether its 20 seconds or 20 minutes.
Our oils are labeled according to the mental benefit they provide so you can create a custom blend that mixes different mental benefits to create a mood.
We use ingredients found in nature and distill them to their purest form, blending them to create simple, uncomplicated self-care products that deliver results.
We know quality matters
All products are filled in small batches, never sitting on shelves before they reach you. Your Vellum product is only picked, bottled and shipped when you decide its time.
All of our essential oils are completely pure, single note oils that are triple tested to ensure potency and quality.
All Vellum products are free of:
Animal products and by-products
We know sustainability matters
Vellum is made by happy humans in one of the greeneet cities in the world and we're proud to support eco-friendly initiatives.
Our products and packaging are recylable and we use minimal packaging to avoid unnecessary cartons and single-use plastics.
All of our products are free from animal products and byproducts and we would never test on animals.
We're a proud indie brand
We're a local, indie brand, with a dedicated team that carries out ideas from concept to creation. So, all of our testing, manufacturing, branding, shipping and even social media happens in one place. Our brand is founded by Sarah Sangha, a woman of colour, and our team is proudly diverse and inclusive.
Get in touch
Giving Vellum as a gift
There's no greater gift than wellness and you can shop for a loved one by adding their name and address in the "SHIP TO" section when you check out. Our packing slips don't include pricing and you can personalize it with a gift message.
How does the referral program work?
Get a $10 credit applied automatically to your account once your friend places their order. If you've been given a referral code, copy and paste the code into the promom code section once you're ready to checkout.
How can I get in touch?
Please email us at email@example.com with any comments, questions or product recommendations.
For press enquiries: press@vellumwellness
Get in touch with our founder: firstname.lastname@example.org