Contact

Let's talk.

Whether it's a question about a blend, help with an order, or a wholesale hello — we read every message and reply like humans, because we are.

Say hello

We're here.

Send us a note and a real person on our Surrey, BC team will reply within one business day. For order questions, include your order number so we can help faster.

Email
connect@vellumwellness.com
Phone
604 706 5127
Studio
1508 32 Ave, Surrey, BC V4P 1A3
Hours
Mon–Fri, 9am–5pm PT
Instagram
@vellumwellness

We'll only use your details to reply. No lists, no spam.

Before you write

Quick answers.

A few of the things people ask us most — you might find your answer here first.

Q1 How fast will I hear back?

We reply to every message within one business day, Monday to Friday. Reach out over a weekend and we'll get to you first thing Monday.

Q2 Where's my order?

You'll get a tracking link by email the moment your order ships. If it hasn't arrived, send us your order number and we'll track it down for you.

Q3 Do you offer wholesale or stockist partnerships?

We do. Tell us about your shop in the form above, or read more on our Stockists page — we love working with like-minded retailers.

Q4 Can you help me choose the right oil?

Absolutely — that's our favourite kind of message. Tell us how you want to feel and we'll point you to the right ritual. Or start with Shop by Mood.

Q5 What about returns and shipping?

Free shipping over $35 across the USA and Canada, plus free 30-day returns and exchanges. Full details live on our Shipping & Returns page.