Shipping

From our hands to your door.

Every order is hand-packed in Surrey, BC and tracked all the way to you. Here's the trip it takes.

  1. Packed with care

    Hand-packed in Surrey, BC

  2. On its way

    Ships in 1–2 business days

  3. Out for delivery

    Live tracking by email

  4. At your door

    2–7 days CA · 4–10 US

Free shipping unlocks at $35
Free!

Across the USA & Canada — under $35, a small flat rate applies at checkout.

  • Free over $35USA & Canada
  • TrackedDoor to door
  • 1–2 daysTo dispatch
  • Gift cardsDelivered instantly

Returns & exchanges

Changed your mind? No drama.

Give it 30 days. If a blend isn't your thing, send it back for a full refund or swap it for something that is — free, and genuinely fuss-free. Opened for safety reasons? Tell us what went wrong and we'll make it right.

01

Drop us a note

Email connect@vellumwellness.com with your order number within 30 days of delivery.

Within 30 days
02

Send it back

We'll email a prepaid label. Pop the item — unopened — back in the post.

Free label
03

Refund or swap

Choose a full refund or a no-cost exchange for something you'll love more.

5–7 days
  • No restocking fees
  • Free return label
  • Easy exchanges
  • Refunds in 5–7 days
  • Gift cards never expire

Something not right? We'll fix it.

Start a return

Prefer the fine print? Read our shipping & refund policies.