Buy your weekday smoothies and get your weekend ones for free. (7 for the price of 5!)
Help Centre
How can we help?
Answers to the things people ask us most — from rituals and ingredients to shipping, returns, and gift cards.
Products & RitualsWhat is Aromachology?
Aromachology is the study of how different scents impact mood and behaviour. Every Vellum blend is built around it — which is why our oils are labelled by the mental benefit they support, not just by what they smell like.
Products & RitualsHow do I use your essential oils?
They're multipurpose. Diffuse them, dilute with a carrier oil for skin and hair, or add a few drops to your bath, linens, and cleaning routine. For skin, always dilute in a carrier oil and patch test first.
Products & RitualsAre your products 100% natural?
Yes — only pure, natural essential oils. No synthetics, fillers, or artificial fragrance. Cruelty-free and vegan, always, and made in Canada to consumer-safe standards.
Products & RitualsWhich blend should I start with?
Start with the feeling you reach for most — focus, calm, or sleep. Not sure? Our Shop by Mood guide points you to the right blend in a couple of taps.
Products & RitualsHow long do the oils last?
Unopened, most oils keep their potency for 1–3 years stored cool and out of direct light. Once opened, use within 12 months for the best aroma.
Orders & ShippingWhere do you ship?
Across Canada and the United States, with fast, tracked delivery. Free shipping on orders over $35.
Orders & ShippingHow long will my order take?
Orders are processed in 1–2 business days, then typically arrive within 3–7 business days depending on your location. You'll get a tracking link as soon as it ships.
Orders & ShippingCan I change or cancel my order?
If it hasn't shipped yet, email us right away and we'll do our best to update it. Once it's on its way, our returns process has you covered.
Returns & Gift CardsWhat's your return policy?
Free 30-day returns. If something isn't right, reach out and we'll make it right — refund or exchange, your choice.
Returns & Gift CardsDo gift cards expire?
Never. Vellum gift cards hold their value indefinitely and can be used on every oil, diffuser, and skin tool we make.
Returns & Gift CardsMy gift card isn't in the inbox — what now?
Ask the recipient to check spam and promotions folders. Still missing? Email us and we'll resend it right away.
Our BrandWho makes Vellum?
We're a woman-led, BIPOC-owned brand, proudly made in Canada since 2019 — building the first brand around the science of scent.
Our BrandDo you test on animals?
Never. Every Vellum product is cruelty-free and vegan.
No matches — try a different word, or reach out and we’ll help.